Clear, fair and transparent
Last updated: 18 September 2026
The Work From Home Academy respects your privacy and processes personal information in accordance with South Africa's Protection of Personal Information Act (POPIA) and other applicable law. We collect only what we reasonably need to provide and improve the programme.
This may include your name, contact details, account details, learning preferences, workbook answers, notes, assignment submissions, quiz and assessment results, course progress, support messages and payment records.
We may also collect ordinary technical information such as device type, browser, pages visited, referral source and security logs. Payment card details are handled by our payment provider and are not stored by WFHA.
We use your information to create and secure your account, deliver lessons, record progress, assess work, issue certificates, process payments, provide support, communicate important service information, prevent fraud and improve the student experience.
Where required, we ask for consent before sending optional marketing. You can unsubscribe from marketing messages without affecting essential course communications.
Students can access their own learning records. Authorised WFHA staff may access information only where needed for support, assessment, administration, safety or legal compliance.
Trusted service providers may process limited information for hosting, email, analytics or payments under appropriate safeguards. We do not sell your personal information.
We use reasonable organisational and technical safeguards to protect information against loss, misuse and unauthorised access. No online system is completely risk-free, but we take security seriously and respond to suspected incidents appropriately.
We retain information only while needed for the purposes described, to maintain legitimate learning and certificate records, or to meet legal and accounting obligations. We then delete or de-identify it where reasonably possible.
You may ask us to confirm what personal information we hold, correct inaccurate information, object to certain processing, withdraw consent where consent is the basis, or request deletion where the law permits it.
Public certificate verification is limited to the student's name, programme, pathway, completion date and certificate ID. Contact us to exercise a privacy right or raise a concern; we will explain the process and respond within a reasonable time.
